That can happen! Especially if your card is worn out. Using the touchscreen select the option to type in your barcode manually.
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As long as your holds are not yet in transit, their pickup location can be changed online. You can switch your automatic holds pickup location to our 24/7 Holds Lockers in 4 easy steps:
Hold lockers are located outside of the Library on the parking lot side of the building. Scan your Library card or MLN app barcode to open your locker and retrieve your materials.
That’s okay. If you’d like help changing your hold pickup location, or have any questions, please call the Circulation department at 617-972-6431.